Bad customer service.

I bought a fridge from Makro online 2 weeks ago, I still have not received my order, I keep calling everyday and the consultants keep giving me the same response that they have escalated my query but nothing happens, no communication or update at all as to why i’m not receiving my order. Please can someone assist. I’ve been without a fridge for 2 weeks. All my food has rotten. Order no : MAK***