Bad Customer service

Item: Makro
Rating: 1
Author: Nondumiso B

I placed an order on the 27th of November for Black Friday and I still haven't received it. I have been calling and tracking my order for more than 3 weeks now and no one is giving me feedback.

Makro has a bad service. They don't even have the audacity to call and update the customer on their order status. I called their National contact center and they still giving me a runaround.

Helpful (0)

Replies (1)

Makro's replyOfficial

24 Dec 2019, 10:25

Good day Nondumiso,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply24 Dec 2019, 10:25

Official