Bad customer service

I bought goods at Makro on the 14th November. Because we were only moving in the house we bought in December, i asked can delivery be arranged for December, it was agreed. When we were to move in, i contacted Makro and arranged for delivery on the 7th December. When delivery came, two items were not delivered and the driver said the good were not released. I called the next day and it was told there was no stock. I was not contacted by anyone of Makro regarding this. I was in constant contact with them and then it was said there is stock and delivery will take place on the 14th December 2015. I was at home waiting for my delivery and no one pitched. I received no calls. I called yesterday to speak to the store manager on duty, it felt like she did not want to speak to me. I was told she will speak to the salesman and i will get a call today, the 17th December. No calls thus far. This is bad customer service and i paid for something more than a month ago and I still don't have the goods.