bad customer service

Purchased a slimline jojo tank and pump online for R4400 with delivery. No Person ever made contact with me to say the tank will be delivered on a specific day and time. Phoned the contact center numerous times and told me they would deliver the next day only for no one to pitch on the day they said. Cancelled my order due to no one pitching and getting no answer out anyone at the contact center. Have been waiting 4 days after cancellation for my refund, phoned them again and just to hear again date of payment it takes 7 days to clear. Poor service and unacceptable refund times Makro. Cant do business with a company that has these kind of customer service after sales. Order no: MAK119417 <br> Tried to contact Makro head office only to be put on a endless hold!!!