Bad customer service

On 10April 2023 I booked my Ryobi petrol lawnmover in at Macro because it wont start. Makro had on big posters the policy that repairs can take up to 6 weeks. During May 2023 Macro phoned back to state the part that broke is not under garantee and we have a R800 co-payment. I said to person to stop the repair and sent my lawnmover back so that I can fix it my self. On 2023-06-01 I went to Macro to ask were my lawnmover are. Jaco Tiaart from Makro Bloemfontein told me the lawnmover is still at the suppliers and that I must fetch it my self on Monday 2023-06-05. On my aerival at the supliers they told. Me Makro already feched the lawnmover so I went back to Makro Bloemfontein. I told them the supplier said they already collected the mover. I stood there for 3 hours waiting fot the Manager JACO TIAART, who sat in his office. Every time the personnel phoned him on speaker phone he was arrigant and just said " IS HE STILL WAITING. Between Makronand the supplier they lost my lawnmover and it seemed to be my fault now. Jaco is unable to do his work. He don't want to do his work. Please people dont buy at Makro Bloemfontein they managers is incompotent to help. Wat is so difficult they lost the mover. Give my money back or give me a new lawnmover.