Bad customer service.

I am so disappointed with this company. I logged a return for 2 items and they captured one instead of two. After some week I had to alert them to capture the other return. They fetched the product without no communication just the courier guy rocking up at my house on a random day. They proceeded one item for refund and not the other. This is weird because the two items were packaged in one box and further sealed in from of me by the driver. Weeks later I follow up and I am told they do not accept refund for that product. The product which was sealed as it was delivered to me in bubble wraps that I did not temper with. I returned that product because I mistakenly bought two so I didn’t need to unwrap the other. They can’t process return for the item but they haven’t communicated that with me or returned it to me. If I didn’t follow up they would have kept quiet m. Not only that, my account is blocked for reasons I do not know. To make purchases with Makro I have to register another account(which I won’t be doing anyway because of bad services). Stick to take a lot and Amazon everyone.