BAD CUSTOMER SERVICE

During the lockdown period of 15th MAY 2020 I decided to buy a big screen TV. I went over to MAKRO SPRINGFIELD PARK and purchased a SINOTEC 65 inch smart UHD LED TV.On the 19 of November 2022 my TV broke ( no picture) that's the reliability of a sinotec. I visited Makro SPRINGFIELD Park provided them with proof of purchase and filled in all documentation. I was told a technician would come over and access the TV but no technician ever came.After some fone calls and emails a courier service ( CLOUD LOGISTICS) came with paperwork to pick my TV and courier it to JOHANNESBURG on the 28 November 2022.Today being the 13 of December 2022 I have not heard anything about my TV. MAKRO has not given me a courtesy call to say what is happening with the set.It seems I will be having a bleak CHRISTMAS with no TV. Thank you MAKRO and SINOTEC