bad customer service

so about 2 months back my mommy asked me to get her a microwave at Makro I went and got a few other things to little did I know that 2month after getting the microwave light bulb Fused and we took it back my mother words to me was how do one go without a microwave I told her I'm sure that we would get a new one seen that its only 2months later got to makro Ottery had the most unhappiest assist helping use and because the hisense Rep wasn't in she made 10 calls to different department tell them what's going on instead of tell use how we could of forward with this half a whole 30mins she tells me that she couldn't give our money back because the light is not covered and needs to book it in my reply was that we cant go without a microwave, and just makes more called 10mins later she come with some big guy from makro not even introducing himself he was just has rude telling my mother thing don't work like we want to and that we will need to do has he has otherwise we will get nothing at the end of it all the item must be book in to check what is wrong with it that mean he was telling my mother she Is lieing about what is wrong with the item. this happened yesterday 23/02/2020

NB: don't not buy anything electrical from makro because this is the problem you would have