Bad customer service

Item: Makro
Rating: 1
Author: Agnes M

I bought 2 extractor fans which I was told that they can be fitted on the iland. When my electrician saw these extractors he advised that they were not the correct one. My son communicated with someone at Makro, he was told to send them back for an exchange of the correct ones. But to my surprise, they denied taking them back saying because of the package and there was nothing wrong with the package. I had to pay for sending them back to Makro which did work & paying for bringing them back. This is bad customer service and am very disappointed for being inconvenienced.

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Replies (1)

Makro's replyOfficial

08 Jan 2021, 10:24

Good day Agnes,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply08 Jan 2021, 10:24

Official