Bad customer service

Hisense gave me a credit note for my TV that broke down last year. Went to Makro on the 9th of January for exchanged, The rude sales consultant refused to exchange the TV for me without the legs of the tv after explaining to her that we've moved and could've misplaced the legs. She then went on to suggest that I buy the same TV give them the legs for the exchange of the new TV. What will be the point for me to pay for a new TV while i have the credit note for the exchange just to provide them with the legs in order to release the exchange authorized by Hisense???!

This is the Worst service I've ever experienced from sales consultant in the store to call center They where of no help and very rude. I've been without a TV a month now. To what extent does one have to go to to get assistance?

Release the TV, you don't need to give me the legs