Bad Customer Service

I purchased a remote for a Samsung TV a couple months back. Unfortunately the remote was not the problem, tried to return it to Makro. Extremely bad service, Manager would not take it back due to the packaging been opened. We asked to speak to the Manager, he did not even bother coming out to chat to us. I tried following up with through customer service on-line. Received a reference number via e-mail but to-date still no response. I find this extremely bad service. Had they taken my remote back, we were in the business of buying a new TV. Obviously we have now gone through Hirsch and purchased it there.