Bad Customer Service

I am very disappointed in how makro has handled my delivery of an item I have bought on the 15th August 2026.Without even informing me when they will be delivering they just showed up at my house expecting me to be there,after explained prior to that that I am at work during the week.I than asked them to deliver it the next day and that I would organise for someone to be home.For the the next two days no one came to deliver the item.On the 19th of August 2026 I phoned customer service and spoke to Kim and asked them to deliver it on the Saturday,but they just showed up on Friday,once again when no one was home. But on Saturday no one came to deliver it like I actually asked.I than phoned them again on the 22 August 2026 and spoke to Neiham ,she than said that she would escalate the issue ,but up until now I haven't gotten any reply from Makro.For a company like Makro they truly have horrible client service.I am Extremely disappointed with Makro.This is my first big order with Makro and this is the type of poor service they give their clients.I would suggest people rather stay away from making big purchases from them as they do not communicate with their clients and clearly not their staff on customers request.We all work and can't be home everyday waiting for a delivery truck to finally pitch up.Its almost 2 weeks now and I am still waiting.They are just pathetic in opinion.