Bad customer service

I would like to bring to your attention the horrible customer treatment and attitude I received from one of your tellers at the Makro in Wonderboom.

I believe the lady's name is Ditebogo or something along those lines. I believe this lady is not ready to interact with or assist clients and would benefit from attending a customer service course before she is exposed to working with customers.

The incident at hand is as follows: this lady (Ditebogo) was standing at her till in the less than 10 items tills. I approached her till unbeknown to me since she had been standing by her till that the till was closed. I stood there for some seconds when she moved to stand next to her colleague without informing me that I need to use another till. I was amazed by this action as I was waiting to be serviced. I then asked if they are not working, then aforementioned lady turned to me to tell me that she is on lunch. I then asked her that since she noticed me place my items on her till why did she choose to not inform me at that particular moment that the till is closed, she then says to me with attitude that I was on my phone. I'm not sure if Makro now has a prohibition that if a costumer is on their phone they do not receive proper costumer care? She then went on to disregard me when I told her she is being rude and turned to walk away from me.I then asked for the manager who came to address the issue and offered an apology.

I believe that employees of Makro represent the brand and the company and should at all times strive to ensure costomer satisfaction. I left Makro today with a bitter taste and really felt mistreated by this lady.

I would like recommend that the lady be sent for further training as she clearly does not know what customer care means. I would also like an apology from this lady for her unsavoury behaviour towards me

I indicated to the manager that I expect to receive feedback on how my issue was handled and would appreciate same from you.