1 reviews | Active since May 2016

19 Jan 2019, 16:19

Bad customer service

Worst experience ever from the staff. They are so excited to go home that they take customers from pillar to post just to get us of their back. So poor customers service at Makro Woodhead.

0
Replies (4)
Makro
Makro's reply19 Jan 2019, 19:29
Official
Good day Bee

Thank you for your feedback. 

I'm sorry to hear about your experience at our Woodmead store . This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated with the relevant parties. 

I've sent your feedback to the store and we'll look into the matter about your experience. As soon as there's any feedback we'll revert back to you.

We appreciate your patience in this matter.

Looking forward to providing you with the service you deserve and a speedy resolution. 
Regards,
Anthony Vermeulen 

Best regards,

's update19 Jan 2019, 19:43
Reviewer Update
Thank you for the response. I was eventually assisted by the manager although the products I wanted was on the system but couldn't be found in the store
Makro
Makro's reply19 Jan 2019, 19:49
Official
Good day Bee, 

Can I perhaps assist further which product were you looking for and i can try to source the item?

We have Otsiele Boikanyo <***> on standby to assist you on Monday.

Regards,
Anthony Vermeulen

Best regards,

's update19 Jan 2019, 20:13
Reviewer Update
I needed the 2 Pampers Active Baby Dry size 4+ Mega Box.