Bad Customer Service.

I bought a Polaroid Kids tracking watch on the 24 March 2018, on the 05 June 2018 I took it back for exchange / repairs as the strip was damaged. i did a follow up in July was told that I need to pay R100 as the strip was torn and not under warranty. Payment was done on the 16th July 2018. To this date Makro cannot tell me when will the watch be ready for collection. i'm told that there are awaiting feedback from the supplier.