Bad Customer Service

Following an online purchase placed this month, I visited the store to collect my order.

My understanding of such transaction is convenience, simplicity and eradication unwanted time spent in store. However, this was not the case as dished out by one of their employee.

Upon arrival I showed her my order, which she didn’t bother to peruse (that’s understandable considering she told me that online orders were not her department) and that she would alert the relevant personnel to attend to me before requesting I step aside as she aid other customers.

Prior to my engagement with her, I was the second on the queue but somehow it piled up. Nonetheless, it ceased to exist in no time. As there were no customers I then approached her and asked if she hadn’t forgotten about me during this time she had been joined by two colleagues behind the desk.

On second attempt to locate I could hear her over the phone saying ‘Otla Ema’ (He’ll wait) hanging up she didn’t even bother to update me but instead continued to gaze and gossip about a female customer who had walked passed them into a restroom.

A cashier at a nearby till called out for a Supervisor, and she stood up and approached the till to which the cashier reprimanded her. Does she even know her job description?

It had to take another colleague’s intervention to have relevant personnel rushing in to assist me and this didn’t even take five odd minutes.

I then wrote to the store to address this issue, till today I’m yet to hear from them let alone acknowledge receipt of my complaint.