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Carl Van Der Westhuizen

1 reviews | Active since Nov 2017

07 Dec 2017, 09:53

Bad Customer Service

Makro Online

What terrible service are you giving your customers. Placed order on the 26th of November, on the 29th received email that order is delayed but will be delivered soon.

On the 6th of December received a call and a email that they are OUT IF STOCK???

NO DATE GIVEN ON WHEN TO EXPECT EITHER???

Call the National Helpline and they put the phone down?????

HOW CAN YOU BE DOING THE ADVERTISING YOU DO WHEN YOUR SERVICE IS PATHETIC!!!!

All shoppers be warned!

MAKRO CANNOT FULFILL THEIR PROMISE!!!!!

0
Replies (2)
Makro
Makro's reply07 Dec 2017, 14:09
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

CVDW
Carl Van Der Westhuizen's update07 Dec 2017, 16:40
Reviewer Update
Hi Mbali Thanks for the reply. I would like to see what you are going to do regarding this matter. These purchases I made was for gifts for my son and mother. We are leaving to go on holiday next Friday 15 December 2017. As you know this time of year is very stressful and busy. I don't want to have to run around last minute sorting out my loved ones gifts right before I go on holiday, that is why I took the opportunity to buy it on the 26th of November. My waiting period now exceeds the 2-5 working days that you as a company advertised. I find this highly unprofessional and MISLEADING. MAKRO should rhen not make a promise that they can't fulfill. If needs be MAKRO must then pay a independent courier company and get the products that I paid for to me at THEIR cost. AND do the same for all customers that MAKRO was unable to deliver on their promise. THE CALL CENTRE AGENTS need BETTER training instead of just reading a SCRIPT on their screen. The agent I spoje to today coyld hardly spek proper English and was actually RUDE. As I said I need to be informed on a SPECIFIC DATE that I can expect my order to be delivered. VERY VERY VERY UNHAPPY WITH MAKRO.