Bad customer service

I recently bought a fridge at Makro Nelspruit. Within a few month it will as broken, I called customer care that I have meet and it will go to waste because the freezer is not responding. I waited for over a month or two with a smelly house, it pains me to talk about the amount of money I spent for the meat that I had to throw away.

I had to call again for them to send technicians, the technicians came literally after three months. They looked at the fridge and said they are going to look for spares. I then received a call from Samsung that it’s better to replace the fridge than to repair it.

I then received a call from Samsung and the consultant said they will send a voucher to Makro and I can keep the old fridge.

Indeed I received a call from Makro, the consultant was very arrogant and told me that I must return the old fridge and collect a new fridge.

I said it’s not fair for them to expect me to incur extra costs since this is a brand new fridge.

I went to the store this week and I was told that they must collect the old fridge and deliver the new one.

The fridge was delivered on Wednesday, I have paid my handyman to connect the fridge to the tap. The delivery guys said they don’t have tools to connect the pipes.

To date I have not received a call from Makro telling me about the pipe.

I have spent a fortune trying to resolve the matter.