Bad Customer service

On Sunday the 13th August 2017 i bought a boys bicycle at Makro strubens valley and the sales person was Bonginkosi. when we were assembling the bicycle on sunday we noticed that 2 wheels are back wheels there is no front wheel, i called makro yesterday and i was promised to get the replacement bicycle by Amos. he sent me a whatsapp message at 16:49 later yesterday and he said they don't have stock they will get from another branch so it will be delivered at my place on Thursday. i told him that the bicycle will be transported today to Eastern Cape as my son left on Sunday without it instead in pains hence he was crying. I spoke with his manager of which she was not making means or she did not take the problem seriously as she wanted me to collect the bicycle myself at crown mines and i told her i cannot do that it’s your companies fault. I am very disappointed with Makro and above all with the bicycle section employees who doesn't care with clients. If makro allows this, he will lose customers.