Bad Customer Service

So hear me out...

My wife was diagnosed with stage 4b cancer and she started chemo on the 15th Sep 2023. We made a decision to buy a comfortable Sleeper Chair/Couch online for her to recover and rest in the Livingroom and the order was made and pay'ed on the 13th Sep. So it was estimated that the delivery would be on the 19th Sep and only with disappointment received a mail on the 18th 16h55 to say order was cancelled as the supplier did not have stock of that color. A refund will be made and funds will only be available in 7 to 10 working days. Now, as furious as I am, if I knew I would have never bought it, now we don't have enough funds to go shop for a deferent couch. So I called the supplier on the 19th and ask what stock they have and they have stock of the couch in black and a blue color as the grey is sold out. Now, if Makro actually had some decency to phone me to ask if a deferent color would be fine I would have said yes as this a real need atm. I had a chat to a call agent and demanded to speak to a manager to explain and after 25min on the phone only got them to "reorder" a black couch. This was with "HIGH" priority from their side and I still asked that a manager phones me back. Its the 22nd today and not a single word from Makro. This is BS as my wife is in real discomfort. Will never do business' again with Makro!!!!