NR
Ndivhudzannyi R
1 reviews | Active since Jul 2019
12 Nov 2021, 09:21
Bad customer service
so i bought two printers from makro online and only one was delivered I then logged Complain with makro I email and called since Saturday last week (5th November 2021)
I was told the matter has been escalated, I called on the 9th I was told someone will contact me before 12 hey I guess 12 for makro never came, I called them today they are telling me they don't understand y the matter has not been resolved like really? i am being told to wait!!! how long m i to wait????
is this customer service???
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Replies (1)
Makro's replyOfficial
12 Nov 2021, 11:10Good day Ndivhudzannyi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers to ensure that you receive your full order as you have ordered, we shall communicate with you on the progress of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers to ensure that you receive your full order as you have ordered, we shall communicate with you on the progress of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply12 Nov 2021, 11:10
Official
Good day Ndivhudzannyi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers to ensure that you receive your full order as you have ordered, we shall communicate with you on the progress of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers to ensure that you receive your full order as you have ordered, we shall communicate with you on the progress of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team