Bad customer service

<p>Dear Makro Nelspruit</p> <p>I write this letter in disappointment, anger and frustration at the lack of professionalism and customer courtesy that is prevalent among staff in your bicycle department. Three weeks ago on a Sunday, myself and my significant other visited your store with the intentions of purchasing one Boot Mounted Bicycle Carrier. Upon consultation we were informed by the staff member responsible that due to the amount of time that it takes to assemble the product and mount it, he would be unable to assist as the store would close soon. We returned a week later only to be told that, the person with the relevant know how was on did not work weekends and were thus advised to return during the week. <br />Upon my significant other's return to Makro yesterday afternoon she was not given then assistance that she required. Staff members sent her from pillar to post, as no one wanted to take responsibility for assembling and installing the product in question. We are paying customers and this kind of maltreatment is highly unacceptable. Why do you have in your employ people who have no knowledge of the product that they sell?</p> <p>This is not the first time I have had difficulty dealing with your bicycle department. Last year I purchased one Mountain bicycle from your store, which had several things faulty on it. I returned it to you several times with faulty Tyre seems, binding brake system, faulty chain and gears. This became so frustrating that I had to send it to a private bicycle shop where I incurred further expenses to get the bicycle to function properly.</p> <p>At this point I am highly doubtful and have loss trust at your services and have chosen to take my business elsewhere, to a place where I will receive my money's worth and be treated like the paying customer that I am instead of a Charity case. Failure to address such incompetence from your staff will eventually lead to loss of business unnecessarily.</p> <p>Sincerely</p> <p>From a dissapointed and angry customer.</p>