Bad Customer service

Order number OD*** I have spent a lot of airtime trying to get my refund with Makro. The initiated date for the return was the 1st of November 2025 of which it was only collected jon the 3rd of November 2025. I have made so many follow ups to the contact center. I spoke to Fikile whom disrespected me in every way she could, called back again spoke to Kelvin asked to speak to the manager she advised that managers were in a meeting and has logged a complaint call for me and I will be contacted. Called back again however nobody has assisted me.