NK
Noluthando K
1 reviews | Active since Aug 2018
12 Feb 2020, 13:40
Bad customer service
As business person that deals with funding from sponsors etc , I've requested a quote via email on the 20th November 2019 ( Makro Crown mines ) up until date i haven't received anything i called earlier this year the said they gonna get to it , but the they haven't. how does one support an unreliable business like this. i cant carry on with other things because of this. I doubt I'll ever encourage anyone to buy there. Bad customer service
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Replies (1)
Makro's replyOfficial
12 Feb 2020, 19:25Good day Noluthando
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our telephonic conversation we will request the store to compile the quotation and have the matter resolved, please note that we still want you as our Makro customer and therefore we assure you that such unpleasant experience shouldn't happen again not to you or any other Makro customer.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our telephonic conversation we will request the store to compile the quotation and have the matter resolved, please note that we still want you as our Makro customer and therefore we assure you that such unpleasant experience shouldn't happen again not to you or any other Makro customer.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply12 Feb 2020, 19:25
Official
Good day Noluthando
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our telephonic conversation we will request the store to compile the quotation and have the matter resolved, please note that we still want you as our Makro customer and therefore we assure you that such unpleasant experience shouldn't happen again not to you or any other Makro customer.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our telephonic conversation we will request the store to compile the quotation and have the matter resolved, please note that we still want you as our Makro customer and therefore we assure you that such unpleasant experience shouldn't happen again not to you or any other Makro customer.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team