Bad customer service

I am sitting with a problem for almost 3 months now,I took my TV in for a repair at makro polokwane on ths 6th of June,and about 2 weeks a got a call from their repair agent by the name of Admire and the guy told me a had a quote for my tv to be repaired I got a shock as it is still under warranty,the guy was very rude as I have requested to be send an assessment report as they say it's a customer negligence,to my surprises as I was waiting for the report I got a call from the store that my tv is back unrepaired as i have rejected the quote,but I'm still waiting for the assessment report,since then I have to go the store every week for an update no one in the store bothers to call me,and on the 25th of July I went to the store to be told that my tv has been collected by Samsung and when I got there on the 14th of August I found that i was **** to the tv never left store i demanded to speak to manager and was told he was not on duty and I spoke to mr mathoko as he said he was a sales manager and he promised to give me an update by Monday the 17th of which he has failed to do so.