Bad Customer Experience Makro Carnival

Had a Bad Customer Experience by the Manager Simphiwe at Makro Carnival today. This is the first Makro that I have seen where the Manager doesn't care about good customer service and just has a dont care attitude ,not willing to assist the customers,Very Sad indeed and disappointing. I went to go purchase a BMX Bike or my Nephew for a birthday 🎁 which is on promotion at Makro,Makro Carnival is the only Makro Branch that has stock we call on to confirm and also on the website it says theh have stock. The Manager confirms he has stock but they have missing paddels . I asked him how can he assist me ,he said he can't assist me in no way. I said ok should I wait till you get stock or can't you put on some other paddles on the bike for me .The Manager said sorry I can't assist you in anyway.I said can I take the bike with out paddels and purchase the paddels separately.He refused and said no. I then went to Makro Alberton. I asked them about the bike ,they had no stock and on the website it was sold out ,they still went to go look for me .They came back and told me "sorry sir it's all sold but can I please get your number so we can inform you when we will be receiving more stock and keep one aside for you'. Alberton Markro always has Good Customer Service and even Crown Mines . Makro should really send the Manager Simphiwe from Makro Carnival for customer satisfaction training.