RK
Rosalyne K

1 reviews | Active since Mar 2016

01 Mar 2016, 13:04

Bad Customer Experience - Makro and Hisense

We purchased a Hisense refrigerator in 2014 from Makro Strubens Valley. We purchased an extended warranty from Makro in addition to the 3 year manufacturer warranty. We had no problems with the fridge until Jan 2016. Since Jan 2016, this fridge has stopped working 3 times. The freezer component continues to work but the fridge will not get cold. <br> <br> The 1st time: Fridge stopped working 7 Jan. Reported at Makro 9 Jan. Hisense technician came 14 Jan. <br> <br> The 2nd time: Fridge stopped working 29 Jan. Reported at Makro 30 Jan. Fridge randomly started working after 8 Feb. I asked the Tech to please still come check. The technician informed me that he will not come if the fridge is working. Technician said he came to repair even though he was never at my home (informed by Makro CC).<br> <br> The 3rd time: Fridge stopped working 26 Feb. Reported at Makro 27 Feb. Fridge randomly started working 1 Mar. <br> <br> My fridge stopped working 3 times<br> I reported it 3 times<br> my food went off 3 times. FOOD IS NOT CHEAP.<br> <br> This experience has left a very bad taste in my mouth toward Makro as a supplier as well as Hisense as a brand. <br> Extended warranty from Makro definitely not worth it for me.

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Replies (1)
Makro
Makro's reply02 Mar 2016, 14:28
Official
Hello rozK,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Your complaint ***

Regards
Mmule Moropa