Bad customer experience from Makro Nelspruit

I have bought a fridge from Makro Nelspruit and I have reported that is faulty on the 5 June 2025 till today my fridge is not fixed.A technician can to check and said he was coming back ,but he never came back and when I called him he said his waiting for parts.

I have to call Makro Nelspruit to check the status of the repair and sometimes they will tell me that they will get back to me ,but they will not.I even ask the lady to give the number or email for the company whose suppose to fix my fridge since the technician said is waiting for the company to respond and she promised to email it, but till today still not given since I wanted to do a follow up by myself since I feel like they are tired of me and they are not willing to assist me.

The fridge was fix twice since January and now is the third time in less than 6months and still the are giving me this attitude while I don’t have the confidence the repairing company and worse I get such an experience from such a big company .

On Monday when I called Makro Nelspruit I was told that a technician is coming every two weeks this side since they will send a technician from JHB either Tuesday or Wednesday ,but they never showed up and I went to the store today 26/06/2025 ,I was told to that they will do a follow up tomorrow since I came late around 17:30.

The worse part my parents are diabetic and I need a fridge to store their medicine.I need to buy ice everyday but I have bought an expensive fridge from Makro Nelspruit.Now I have to buy food daily such as fruit ,vegetables ,dairy products and meat since I don’t have a place to store.My parents have a specific diet and I can’t afford to buy daily at least every two weeks.My kids can’t eat proper food since I can’t afford to buy every day in our current economy.

I think they are trying to delay so the warranty can be finished so they don’t have to deal with me in future.Since it’s ending in October this year.

I’m really disappointed on the experience received from Makro Nelspruit.All my appliances are from Makro and now I’m having second thoughts if I should continue buying from that store.