Bad Customer Experience

Good Day

I made a purchase of a Samsung A32 online on the 5th of August 2021 the amount was r1799. After the the transaction was made I receive an SMS with the order number. Later during the day I receive a collection SMS I then went to Makro Polokwane to collect my order only to find out that the order was a Samsung A02 not A32. I told them that I purchased a A32 and I have proof of screenshots in my phone. I left the phone as I was told that they will contact the head office about it. The next day I receive a call from Makro Polokwane saying that they apologise and claim there was an error on the order and they r willing to offer me a r100 voucher. I am not happy at all as their loyal customer