BAD CUSTOMER EXPERIENCE

Hi Katlego Mokoatle

I received the refund yes, rudely so, i need the goods that i purchased which was a pool table, it was not my fault that you guys sent me damaged good.

Regards, Moses

From: Katlego Mokoatle (Makro Care) <***> Sent: Friday, 28 August 2020 07:39 To: Koroloso, Moses (Credit Card *****) <***> Subject: [Makro] Re: Re: RE: Damage Pool Table _MAK*** - [External Email] ##- Please type your reply above this line -## Your request (983378) has been updated. To add additional comments, reply to this email. Katlego Mokoatle (Makro) Aug 28, 2020, 7:39 AM GMT+2 Good day Moses,

Trust you are well.

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.

Could we kindly ask that you advise how would you like to be assisted further, as we can see that the refund was processed on the 21/08/2020.

Looking forward to your response.

Kind regards Makro Hellopeter Team

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