Bad Customer Experiance

I bought a Chest Freezer online on the 29th of November 2024, and delivery date was suppose to be 3rd December2024, Chest Freezer was delivered on the 15th Dec 13:37, at 13:57 I logged in return as the Seals inside on the freezer were not sealed properly, I also send an email to log a return attached pictures. Communication has been poor from their side since the day of sale up to now. I am. stuck with a freezer that I haven't used and has not been collected till to date only communication was on the 30th of December 2024 requesting serial numbers which I send, I had to call today the 7th since there was no response or communication from them. Makro Worse Experience ever