Bad Customer Care Makro Employee

Good day

Makro online is selling poor quality Items in this case I bought 6 fans when I open 1 box both fans in that box were faulty for example the blades were not filling in the motor and also in one fan the power button was broken then I decided to cancel the one box .and later i decided to cancel the 3rd box which was not open at all , now someone from Customer care is telling me I cannot return the Items for my refund and I find this unfair , I will be reaching out to consumer commission.