JW
Junaid W
1 reviews | Active since Apr 2018
19 Sept 2020, 07:17
Bad customer care
We had purchased a microwave that turned out to be faulty which was taken back that over 2 months ago and since then we have had no feedback nor is there an agent that is able to take our calls/cries for assistance. At this point i want my money back.
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Replies (1)
Makro's replyOfficial
19 Sept 2020, 09:08Good day Junaid,
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management in our Strubens Valley branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management in our Strubens Valley branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Makro's reply19 Sept 2020, 09:08
Official
Good day Junaid,
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management in our Strubens Valley branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management in our Strubens Valley branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team