BAD CUSTOMER CARE

I'm not normally a person to write reviews about bad service or experiences, but my recent experience with Makro Centurion made me feel that I have to.

People, check your till slip as I found recently that their prices that you pay may not be the price that was advertised, not by much, but can you imagine if you buy all your groceries at Makro and on 10 items they charge more than the advertised price? Then you purchase an item, but need to exchange or return the item you have to deal with unfriendly staff who really does not seem to want to be there and the attitude shows clearly that they do you a favour in exchanging the item, that's not all, what if you found the right item at another shop? Makro still forces you to buy from them as they will give you a credit note, not refund the money, you HAVE to buy from them, doesn't matter if you have no reason to shop at that moment or you need anything from them at that moment.

I recently purchased a set of 2 bras but due to Covid 19 could not fit (previously you could fit before purchase) so unfortunately I needed to exchange the item. Now I do understand about hygienic reasons for not exchanging or refunding CERTAIN underwear items, but please explain to me why other retail shops have no problem in exchanging a bra, some even have a special fitting room especially for bras, what makes Makro special that they refuse to exchange, then they should also refuse to exchange or let people fit other "normal" clothes like t-shirts, shirts and pants as there can also be a hygienic problem involved.

To top it off, you contact the customer care via email, get a response back that they have a high volume of emails that they deal with (2 days in a row?), then an email that states that the query has been brought under their attention and they have referred this back to Makro Centurion and they are waiting for feedback from them, a week has come and gone and even after 2 follow up emails from me they still have no response, how long will it take for them to get back to you before you just give up even though you're literally throwing R379 in the water.