NW
Nomsa W
1 reviews | Active since Aug 2013
05 Mar 2020, 12:47
Bad Costomer Service
i bought a phone at makro woodmead on the 09/02/2020, the following day i tried to return the phone which couldn't charge. I miss place the receipt and i used random person's card. I giving them the voucher number that was used to purchase the phone and barcode of the phone to search the transaction, they keep on telling their system cant pick the transaction, now im stuck with the phone that doesn't work
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
05 Mar 2020, 15:57Good day Nomsa,
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we tried calling you on the contact details provided however, a different person answered and advised that its a wrong number. Please assist with your correct contact details so we can call you and assist, otherwise in the interim, we have sent you an email in this regard and request further information.
Kindly check you emails and respond so we can assist you further.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we tried calling you on the contact details provided however, a different person answered and advised that its a wrong number. Please assist with your correct contact details so we can call you and assist, otherwise in the interim, we have sent you an email in this regard and request further information.
Kindly check you emails and respond so we can assist you further.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Makro's reply05 Mar 2020, 15:57
Official
Good day Nomsa,
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we tried calling you on the contact details provided however, a different person answered and advised that its a wrong number. Please assist with your correct contact details so we can call you and assist, otherwise in the interim, we have sent you an email in this regard and request further information.
Kindly check you emails and respond so we can assist you further.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we tried calling you on the contact details provided however, a different person answered and advised that its a wrong number. Please assist with your correct contact details so we can call you and assist, otherwise in the interim, we have sent you an email in this regard and request further information.
Kindly check you emails and respond so we can assist you further.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
NW
Nomsa W's updateReviewer Update
05 Mar 2020, 15:59My number is ***
NW
Nomsa W's update05 Mar 2020, 15:59
Reviewer Update
My number is ***