Bad comment from staff member

Floor service level: 10/10, Queue management: 10/10, till point: 10/10. We now get to the security check point. I understand the purpose and meaning of this line and structure in the business however I score it a 1/10. We are now standing in the line with ONE item and have X amount of people in front with packed trolleys of individual items. This a very unfair process as we as a consumer have to wait while the security check every item in a massive trolley selection. First recommendation: One security line bulk items, one line singular items. Now I'm standing in the line and I get irritable so I just move ahead of the bulk purchases and ask the security to stamp my slip. Now I have two slips and they say neither of them are correct so now I'm more irritable and just want to leave the store. The security don't want me to leave which I understand, so I move my way outside to wait for the slip. Now the part that irritated me. I said to the security manager/supervisor, this is **** customer service at the end of a good journey, how do you expect people to spend money here. His reply was, \it doesn't matter we make millions". Now does that mean my money isn't important to Makro?"""