JC
Jan C
1 reviews | Active since Aug 2012
30 Dec 2020, 15:01
Bad bad service with their online shopping.
Makro and DSV are the most ************* companies operating online and courier businesses that I have ever done business with. Six weeks of promises and still no delivery. Now conveniently they want to refund, but will make no commitment of when or how. I think they are pathetic. Friendly people answer your calls, promise immediate action (the same day it will be sorted out), but nothing comes of it. Do not fall for the sweet well-trained voices - it means nothing at all. Looking at the number of other people who had similar problems, I am convinced that I for one will not do online business with them again.
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
30 Dec 2020, 16:23Good day Jan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Dec 2020, 16:23
Official
Good day Jan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JC
Jan C's updateReviewer Update
04 Jan 2021, 08:27And so more promises and no action. Makro, you are just getting worse and worse. Why promise if you cannot do it? Come clear then we can address problems. But sweet words have never solved problems. I see you have a Hellopeter Team. Impressive. Pity it does not work!
JC
Jan C's update04 Jan 2021, 08:27
Reviewer Update
And so more promises and no action. Makro, you are just getting worse and worse. Why promise if you cannot do it? Come clear then we can address problems. But sweet words have never solved problems. I see you have a Hellopeter Team. Impressive. Pity it does not work!
JC
Jan C's updateReviewer Update
04 Jan 2021, 08:34Here are all the case numbers: X008S***7 X008T***0 MAK***
JC
Jan C's update04 Jan 2021, 08:34
Reviewer Update
Here are all the case numbers: X008S***7 X008T***0 MAK***
JC
Jan C's updateReviewer Update
04 Jan 2021, 08:35X008S***7 X008T***0 "MAK***"
JC
Jan C's update04 Jan 2021, 08:35
Reviewer Update
X008S***7 X008T***0 "MAK***"
JC
Jan C's updateReviewer Update
20 Jan 2021, 15:46And now another month has gone by. Plenty of promises of escalation to management (WHY?) and action that will be taken. Be warned, if you get a problem when you order from Makro online, you are in for the long-haul. They possibly hope you will just go away! I for one will not. Makro, you are pathetic in the extreme!
JC
Jan C's update20 Jan 2021, 15:46
Reviewer Update
And now another month has gone by. Plenty of promises of escalation to management (WHY?) and action that will be taken. Be warned, if you get a problem when you order from Makro online, you are in for the long-haul. They possibly hope you will just go away! I for one will not. Makro, you are pathetic in the extreme!
JC
Jan C's updateReviewer Update
26 Jan 2021, 14:49Still no answer or commitment.
JC
Jan C's update26 Jan 2021, 14:49
Reviewer Update
Still no answer or commitment.