Bad, Bad service from both Makro and Hisense.

I bough a Hisense double door fridge from Makro, and within 2 years it was already giving me problems, currently i have about a month without a fridge as i reported it and their technician said he will come back the next week to fix. I however am the one now doing the follow up as there's no feedback, and they are always not giving a straight answer next week becomes another next week. this is really pathetic from such a big company. i never thought i would experience this with them.