Bad Bad Service and no feedback

Item: Makro
Rating: 1
Author: Annatjie S

I bought a washing machine online and they could not process it in time for me to collect at Cape Gate. I had to buy another Washing machine and cancell the online purchase. This was on the 27th of Desember 2018. They said they will cancell the order and refund me. This is now the 1st of February 2019 and nothing yet!!! How is this bad service acceptable?? And then the bombard us with ads!!

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Feb 2019, 09:23

Good day Annatjie
I’m sorry to hear about your recent experience that you received from online department.This isn't the type of customer service we want you to receive.
I've escalated this to online management for it to be looked into and for preventative measures to be put in place.
Feedback will be provided, as soon as possible.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.

Regards
Otsiele Boikanyo

Makro's reply03 Feb 2019, 09:23

Official