BAD BAD SERVICE

ON THE 27TH JANUARY I BOUGHT A DEFY 14KG WASHING MACHINE THAT WAS ON SALE @R5499.99 AT MAKRO CROWNMINES. TO MY SURPRISE WHEN I GOT HOME TO INSTALL IT MY MACHINE COULD NOT CONNECT. DID ALL THE TROUBLESHOOTING AND NOTHING HAPPENED. I CALLED DEFY TO COME LOOK AT IT. WITH THEIR *********** SERVICE AS WELL THEY CAME ON 07 FEBRUARY. THEY CONFIRMED THERE WAS A FAULT WITH THE MACHINE. TO DATE 13 FEBRUARY I AM STILL WAITING FOR THE RESPONSE FROM EITHER MAKRO OR DEFY AND THEY ARE QUIETE. IF I DONT CALL THEY DO NOT CALL. SUCH A BIG COMPANY!!!! HOW DO YOU SELL A FAULTY MACHINE. I HAD TO URGENTLY BUY A MACHINE AS I BROKE MY BACK AND I HAVE 3 KIDS WHO ARE STILL AT SCHOOL. WHEN THE DEFY PEOPLE CAME FOUND ME DOING MY LAUNDRY WITH MY FEET AS I AM UNABLE TO BEND. I AM UTTERLY DISAPPOINTED WITH THE COMPANY AND YOU BETTER MAKE SURE YOU COME FIX MY MACHINE OR YOU REFUND ME BEFORE CLOSE OF BUSINESS ON MONDAY.