BAD BAD SERVICE

I purchased TV online and Makro system encountered issues in updating my order. I paid for the product and contacted Makro to tell them of my situation, that was the 10 December 2023. I also sent proof of payment to show that transaction was successful on my side although their system still showing that payment hasn’t been made.I called everyday regarding my problem and I keep getting that supervisor will revert back to me but nothing or no one actually get back to me at all, even in writing. Makro online service is the worst and they don’t care.