FM
Fikile M
1 reviews | Active since Nov 2012
11 Nov 2019, 11:30
bad bad bad service! refund not processed since March 2018
What a bunch of *********** n useless people! i made an order online (MAK***) and of course as expected they failed to deliver my order onetime and a result i have to cancel the order, this was in March 2019 and till today they haven't processed my full refund. as i'm typing this a consultant called zanele has put me on hold for the 20 minutes! nx!
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
11 Nov 2019, 12:15Good day Fikile,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this matter has caused you. We will contact our Store and our Finance department so urgently assist in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this matter has caused you. We will contact our Store and our Finance department so urgently assist in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply11 Nov 2019, 12:15
Official
Good day Fikile,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this matter has caused you. We will contact our Store and our Finance department so urgently assist in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this matter has caused you. We will contact our Store and our Finance department so urgently assist in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
FM
Fikile M's updateReviewer Update
29 Nov 2019, 09:32Guys 18 days later! 18! no one has contacted me? i have been following up on this matter for the past 8 months guys! 8 months! come on1 what is so flippin hard about processing a refund for less that R1k! plus my +- R 500 airtime and data and time wasted dealing with your ineptitude?
this is such a horrible experience! horrible! horrible! horrible! horrible! and its actually annoying guys! its infuriating!
Since its so hard for you to process my refund back ) into my accounts 8 months going into 9 later! i need you to give me a gift voucher for R1500 (this is include my actual refund + my airtime and data dealing with your incompetence) and send me an email and sms with the voucher number!
i dnt want stories about we will call you! call you! and no one ever flippin does! nxa!
this is such a horrible experience! horrible! horrible! horrible! horrible! and its actually annoying guys! its infuriating!
Since its so hard for you to process my refund back ) into my accounts 8 months going into 9 later! i need you to give me a gift voucher for R1500 (this is include my actual refund + my airtime and data dealing with your incompetence) and send me an email and sms with the voucher number!
i dnt want stories about we will call you! call you! and no one ever flippin does! nxa!
FM
Fikile M's update29 Nov 2019, 09:32
Reviewer Update
Guys 18 days later! 18! no one has contacted me? i have been following up on this matter for the past 8 months guys! 8 months! come on1 what is so flippin hard about processing a refund for less that R1k! plus my +- R 500 airtime and data and time wasted dealing with your ineptitude?
this is such a horrible experience! horrible! horrible! horrible! horrible! and its actually annoying guys! its infuriating!
Since its so hard for you to process my refund back ) into my accounts 8 months going into 9 later! i need you to give me a gift voucher for R1500 (this is include my actual refund + my airtime and data dealing with your incompetence) and send me an email and sms with the voucher number!
i dnt want stories about we will call you! call you! and no one ever flippin does! nxa!
this is such a horrible experience! horrible! horrible! horrible! horrible! and its actually annoying guys! its infuriating!
Since its so hard for you to process my refund back ) into my accounts 8 months going into 9 later! i need you to give me a gift voucher for R1500 (this is include my actual refund + my airtime and data dealing with your incompetence) and send me an email and sms with the voucher number!
i dnt want stories about we will call you! call you! and no one ever flippin does! nxa!
FM
Fikile M's updateReviewer Update
11 Dec 2019, 15:45Wow! no feedback! no voucher! it was nice when you were pledging on the `kfc proposal and are failing to refund us our hard earned cash. lets try twitter maybe will get you to respond!
FM
Fikile M's update11 Dec 2019, 15:45
Reviewer Update
Wow! no feedback! no voucher! it was nice when you were pledging on the `kfc proposal and are failing to refund us our hard earned cash. lets try twitter maybe will get you to respond!
FM
Fikile M's updateReviewer Update
13 Jan 2020, 08:45Where is the ****ing feedback! I want my money!
FM
Fikile M's update13 Jan 2020, 08:45
Reviewer Update
Where is the ****ing feedback! I want my money!