BAD BAD BAD CUSTOMER SERVICE

Good heavens! How would anyone want to sustain a business without proper customer care? I went to Makro Bloemfontein on Sunday looking for a pool they had advertised - obviously, there were none in sight. I had to hunt down someone in the department to help me and found two guys who were not user-friendly at all. They shrugged and said that I could try to order the pool online. I went to the customer care desk where a lady assisted me - she tried to call the pool department but no one was answering any phone. The person doing the ordering was apparently not in and they would call me back this morning - that has not happened either. I tried Makro online - no sign of the pool there. I called Customer Service Support, and the lady 'checked'? And then informed me that I had to call the Bloem store to hear when they were ordering. At Bloem, they are not answering any calls (have called 6 times already). Called the National Customer Support again - told me that she could not help me and that I have to keep trying to phone Bloem...