PH
Prelina H
1 reviews | Active since Nov 2018
24 Apr 2019, 16:57
Bad attitude- Bullying
After logging a complaint on this site regarding bad attitude from Wendy, she had the audacity to call me and ask me who am I to log a call saying " the height of incompetence". I said to her that I want the store manager to call me and I'm still waiting! We support the store, were get damaged products, on top of that we have to deal with rude people like Wendy and wait how many more weeks to get feedback? The supplier was happy to replace the speakers but she refused point blan****! I will report this matter on every social media if this is not resolved. These are the people we need to deal with.
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Replies (1)
Makro's replyOfficial
25 Apr 2019, 09:52Good day Prelina,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received from our store colleagues, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received from our store colleagues, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Makro's reply25 Apr 2019, 09:52
Official
Good day Prelina,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received from our store colleagues, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received from our store colleagues, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team