Bad attitude accompanied by poor customer service

I bought a Sony DVD entertainment system for R 8999.00 in 2013 with an extended warranty. On March the 2nd 2015 I brought in the blue ray DVD player to Makro in Pietermaritzburg since it was not working. I have only been notified today (14 July 2015) that my DVD player is ready for my collection. So it has basically taken over 4 months for this issue to be sorted. On top of the the manager, Deon Visser has displayed the most appalling and shocking manner in handling this matter going as far as blaming me for the delay of 4 months stating \I must give him time since I do not want to pay for my DVD player"when in fact his staff failed to mention anything about payments required"