NP
Nilize P
1 reviews | Active since Jan 2014
14 Oct 2015, 13:21
Bad Attitude
We went to Makro on Saturday the 10th of October 2015. We paid at the till number 49 round about 14:30. We bought plenty of stuff but the cashier and the packet had such bad attitude, not smiling, not greeting just talking to each other in their language. If I didn't need the stuff I shopped I would have left it right there and walked away. I know they are busy, but if you can't give a smile to your customers then you need to take another job. Doubt if I will ever go back.
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Makro's replyOfficial
14 Oct 2015, 13:43Hello Nilizep,
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the Store Executive Manager and address the issue in store with them. I have copied the store so that the Montague Gardens branch is aware of your complaint.
I would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Mmule Moropa
.
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the Store Executive Manager and address the issue in store with them. I have copied the store so that the Montague Gardens branch is aware of your complaint.
I would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Mmule Moropa
.
Makro's reply14 Oct 2015, 13:43
Official
Hello Nilizep,
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the Store Executive Manager and address the issue in store with them. I have copied the store so that the Montague Gardens branch is aware of your complaint.
I would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Mmule Moropa
.
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the Store Executive Manager and address the issue in store with them. I have copied the store so that the Montague Gardens branch is aware of your complaint.
I would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Mmule Moropa
.