Bad and ridiculous service

Bad online return experience. Bought a phone hisense, in September this year. Beginning of December I tried to unlock my phone a few minutes after knocking off as I don't use my phone at work it went blank I assumed it was dead, got home and noticed that it was on but the screen went blank. Logged a return immediately and remembered that I had left my charger and headsets at home, as I'm currently in my holiday home.Tried calling makro immediately to cancel the return it was after hours and had to call the next day. I informed the agent of my situation and she said I will get help irrespective of the accessories being absent. No communication for a week after the phone was collected and when I called I was told it was rejected due to missing accessories, no communication whatsoever. Then the lady who assisted was kind enough to log another courier to fetch the accessories, but until now I have never received any communication