Bad and poor service

On 2023/10/19 i delivered 2 boxes at Makro at the receiving department. I arrived 14h00 at the gate and was send in. Inside was send from pilar to post. Wayed an hour foe someone to help. Another hour for the items to be checked and another hour for my paper to be signed. Service is poor and securities doing the work of Makro staff. What is the real co tract with Fidelity Guard Company foe them to do the work. Wow i am shocked with the service. How can i recommend Makro for anything