BAD AND HORRIBLE SERVICE

BAD AND DISAPPOINTING SERVICE I bought a washing machine at Makro Struben Valley in 2018 with the 5 year warranty. I went to the shop on 08 August to report the fault on the machine and was told to be contacted from Tuesday. I waited until Thursday without no one phoning me which I decided to phone the store. I spoke to Lebo who told that the call was only logged on Tuesday and when ask her why she said doesn't know but it usually takes 2-3 days for a call to be logged. I then told I am going to report to their head office. I then phoned head office and spoke to the lady by name of evidence and I requested to speak the leader which she kept me on hold for almost 30 minutes. I then decided to make another call with them while on hold on the other line and spoke to Tshepang said the team leader is attending to my query and phone bsvk which I gave him my details. Never received any call from the head office until I decided to go back to the shop on Saturday again. Mind you how are we doing our laundry? I then managed to speak to the shop manager who promised to give me new machine and he will deal with the supplier later.He then arranged with transport team to come deliver the machine on Sunday. Which I was happy about his intervention. On Sunday I waited without no update from the shop until around 13h00 knowing that the closes at 14h00 I decided to go back to the shop again to enquire again. Just imagine my time and petrol. I spoke to him again and he arranged that I go speak to transport people and was promised that it will be delivered same evening. I told Clive the transport guy that should there be changes I should be updated which they never did. On Monday I tried to phone the shop but was unable to go through and decided to phone head office again, as usual not assisted but given ref no.i insisted in speaking to the team leader and was told the don't land lines can't be transfered to them. I then decided to go back to the shop again for the forth time while at work where I insisted to take the machine. They promised to come the old machine which I am stuck with today on Wednesday. I do appreciate that they gave new machine but the service I received was very horrible. My card no is ***6.