Bad and *********** employees

I am at my very very disappointed in Makro i was a loyal customer of this company but now after the treatment i have received now recently i am not supporting them anymore. I bought 2 items from Makro and after i have placed the orders i receive an order confirmation that state i will receive one of the items 23/01/2024 and immediately i called their contact centre to cancel the order. I even got confirmation that the order has been canceled.

A day after that i receive an sms stating that the client is busy preparing the order i called the call centre again the consultant told me that the order is cancelled i do not have to worry. So i didn't worry and on the 3rd of January 2024 i receive a sms and an email stating thatthe order has been delivered. This time i was very puzzled cause i didn't receive any orders and i know that the order i have made i canceled.

Remember i placed the order on 29 December 2023 and on the 02 January 2024 they decided to deliver the item which i have canceled. On the 12th oc January 2024 i went to Makro and the lady said she can't find my order and at this time i started to get angry cause i received something i do not have.

Just to refer my details to the manager at the contact centre and when she called she advice me that she can't refund me i received the item via email and if i load the product they can't refund me. Mind you i didn't realize that i receive the item already. My point is i did not use the item and i did not want it so i can forward the product back to them and they can refund me.

The very first person i spoke to at the contact centre should have told me that the item i will receive via email buthe did not do his work and even the second one actually all of them that i had encounter with. This is when people do not get proper training and do not know their work then they will let people loose money over incompetence. Makro should take their product and give my money back.